customer service representative supervisor

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Tasks

• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• Customer service clerk

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Long term benefits

• Group insurance benefits
• Life insurance
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week