Skip to main contentSkip to footer

user support technician


Source: Job Bank

Location

Toronto, ON

Salary

$31.25 hourly

Additional Information

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

  • Head office

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidents

Supervision

  • 1 to 2 people

Certificates, licences, memberships, and courses 

  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification
  • Network+ Certification

Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • MAC
  • Linux
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Word processing software
  • Presentation software
  • Mail server software
  • Database software
  • Programming languages
  • Mac OS
  • Python
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • WordPress

Transportation/travel information

  • Public transportation is available

Experience

  • 1 year to less than 2 years

Health benefits

  • Dental plan
  • Health care plan

Financial benefits

  • Bonus
  • Group insurance benefits
  • Life insurance

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

Read the full terms and conditions

Similar opportunities

Explore all opportunities