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customer satisfaction representative


Source: Job Bank

Location

Verdun, QC
H4G2A3

Salary

$20.00 hourly

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 15 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 3 years to less than 5 years

Work setting

  • Health care institution, facility or clinic

Tasks

  • Act as spokesperson for an organization
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Computer and technology knowledge

  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Transportation/travel information

  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure
  • Bending, crouching, kneeling
  • Handling heavy loads
  • Repetitive tasks
  • Standing for extended periods
  • Walking

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Ability to multitask
  • Dependability
  • Quick learner

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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