customer service representative - insurance

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work setting

• Insurance company

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Answer clients' inquiries and provide information
• Answer written and oral inquiries

Computer and technology knowledge

• Spreadsheet
• Electronic mail
• MS Office

Area of work experience

• Marketing

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask

Other benefits

• Learning/training paid by employer
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week