Skip to main contentSkip to footer

information technology (IT) support analyst


Source: Job Bank

Location

North York, ON
M3L1A5

Salary

$45,500.00 annually

Additional Information

  • Education:
  • Expérience:

Education

  • College/CEGEP

Work setting

  • Help desk
  • Private sector

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Computer and technology knowledge

  • MAC
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Desktop applications
  • Security software
  • MS Office
  • MS Windows

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience

  • 2 years to less than 3 years

Workplace information

  • Remote work available
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

Read the full terms and conditions

Similar opportunities

Explore all opportunities