dispatcher, trucks

Additional Information

• Work Term: Temporary
• Work Language: English
• Hours: 48 hours per week
• Education: Other trades certificate or diploma
• Experience: 7 months to less than 1 year

Work setting

• Urban area
• Transportation

Tasks

• Ensure accuracy of completed time sheets, payroll and other summaries
• Ensure proper functioning of equipment
• Maintain work records and logs
• Monitor personnel workloads and locations
• Organize warehouse and work areas
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Assist with maintenance of communications equipment
• Communicate with ships, aircraft and other remote operations
• Dispatch personnel according to schedules and work orders
• Dispatch personnel as required by emergency situations
• Follow-up on issues with work orders
• Keep track of shipments
• Knowledge of cross border dispatching regulations and practices
• Knowledge of highway trucking and associated rules and regulations
• Maintain vehicle operator work records
• Operate computer-aided communications and dispatching equipment
• Receive requests for emergency assistance or service
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Supervision

• 5-10 people

Computer and technology knowledge

• Dispatch management service software
• Monitoring and tracking software
• Database software
• Electronic mail
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• MS Windows

Service experience

• Delivery
• Trucking

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player