user support technician

Additional Information

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
• or equivalent experience

Work setting

• Computer hardware or software retailer/wholesaler

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge

• Android
• Shell script
• Device drivers
• Desktop applications
• MS Office
• MS Windows
• Wireless networks

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail

Personal suitability

• Client focus
• Judgement
• Organized
• Team player

Health benefits

• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week