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user support technician


Source: Job Bank

Location

Whitehorse, YT
Y1A1A6

Salary

$25.00 to $35.00 hourly (to be negotiated)

Additional Information

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experience

Work setting

  • Private company, corporation or industry

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Supervision

  • No supervision responsibility

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Long term benefits

  • Long-term care insurance
  • Tax-Free Savings Account (TFSA)

Other benefits

  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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