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customer service agent


Source: Job Bank

Location

Pickering, ON
L1W3N7

Salary

$21.00 to $27.00 hourly (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Computer and technology knowledge

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Quick Books
  • Electronic mail

Type of industry experience

  • Metal fabrication

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Quick learner

Screening questions

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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