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user support technician


Source: Job Bank

Location

Brampton, ON
L7A0A7

Salary

$30.00 to $35.00 hourly (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 7 months to less than 1 year

Work setting

  • General office

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Supervision

  • 1 to 2 people

Certificates, licences, memberships, and courses 

  • Network+ Certification
  • Certified Management Consultant (CMC)
  • Information Systems Professional (ISP)

Computer and technology knowledge

  • JavaOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Programming software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • SharePoint
  • Wireless networks
  • WordPress

Security and safety

  • Criminal record check

Transportation/travel information

  • Valid driver's licence

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

Own tools/equipment

  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Screening questions

  • Are you available for shift or on-call work?
  • Are you willing to relocate for this position?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?

Other benefits

  • Free parking available

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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