systems technical support analyst

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Troubleshoot and resolve technical problems
• Provide problem-solving services to network users
• Provide customer service

Computer and technology knowledge

• Android
• MAC
• Device drivers
• Networking software
• Extranet
• Intranet
• Internet
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Long term benefits

• Other benefits
• Registered Retirement Savings Plan (RRSP)