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user support technician


Source: Job Bank

Location

Edmonton, AB
T5J3R8

Salary

$31.50 to $33.50 hourly (to be negotiated)

Additional Information

  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Support for newcomers and refugees

  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for Indigenous people

  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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