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information technology (IT) support technician


Source: Job Bank

Location

North York, ON
M3J3E5

Salary

$65,000.00 annually

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience: Experience an asset

Work setting

  • Private company, corporation or industry

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

Supervision

  • No supervision responsibility

Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • MAC
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Desktop applications
  • File management software
  • Word processing software
  • Communication software
  • Database software
  • Software development
  • MS Active Directory
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • Wireless networks

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • Life insurance
  • Pension plan

Other benefits

  • Free parking available
  • Team building opportunities
  • Parking available

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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