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user support technician


Source: Job Bank

Location

Vancouver, BC
V6R4N6

Salary

$65,000.00 to $69,000.00 annually (to be negotiated)

Additional Information

  • Education:
  • Expérience:

Education

  • College/CEGEP

Work setting

  • Testing

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Troubleshoot and resolve technical problems

Communication protocols

  • EDI

Computer and technology knowledge

  • Website creation and management software
  • Software development
  • Data analysis software
  • MS Excel

Area of work experience

  • Testing and evaluation
  • Quality control and assurance

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sitting

Personal suitability

  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Time management

Experience

  • 2 years to less than 3 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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