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user support technician


Source: Job Bank

Location

Calgary, AB
T3J1W5

Salary

$30.00 hourly

Additional Information

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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