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technical support agent


Source: Job Bank

Location

Vancouver, BC
V6C2G8

Salary

$32.21 hourly

Additional Information

  • Education:
  • Expérience:

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

  • Financial technology (FinTech)
  • Startup company
  • Help desk

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service

Type of experience

  • Call centre

Security and safety

  • Basic security clearance
  • Criminal record check

Experience

  • 2 years to less than 3 years

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Bonus
  • Registered Retirement Savings Plan (RRSP)

Long term benefits

  • Maternity and parental benefits
  • Tax-Free Savings Account (TFSA)

Other benefits

  • Learning/training paid by employer
  • On-site amenities
  • Paid time off (volunteering or personal days)
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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